A Screen Pop refers to a system capability of showing a customer application with pre-defined customer information based on incoming call parameters. You can implement Screen Pops by a number of mechanisms. Avaya one-X Agent can launch as a Screen Pop though a Web browser and Web services customer application while answering an incoming call. You can pass the Calling Number, VDN, UUI or digits to this application to customize the content popped.
This section explains steps to manage a screen pop and how to enable a screen pop for inbound and outbound calls.